Matt Rainson

Pursuant to the Consumer Financial Protection Act of 2010, this annual report analyzes complaints submitted by consumers in 2024. During this period, the Consumer Financial Protection Bureau (CFPB) sent more than 2.8 million complaints to more than 3,600 companies for review and response.

Pursuant to the Consumer Financial Protection Act of 2010, this annual report analyzes complaints submitted by consumers in 2023. During this period, the Consumer Financial Protection Bureau (CFPB) sent more than 1.3 million complaints to more than 3,400 companies for review and response.

At the Consumer Financial Protection Bureau, consumer complaints help drive our work. They give us insight into what individuals and families are experiencing in the financial marketplace: the problems they face, what’s happening at certain companies or with financial products, and the places where we might need to focus our supervisory and enforcement efforts. Each week, we send more than 20,000 complaints to companies for response, and last month, we published our four millionth complaint.We’r...

The CFPB’s public Consumer Complaint Database lends valuable insights into these subjects. Since 2011, the CFPB has published more than 11,600 complaints from New Mexicans. Mirroring nationwide trends, complaints about credit reporting make up most of these complaints (42%), followed by debt collection (17%) and mortgage (13%) (Figure 1). New Mexicans also submit complaints about debt collection, mortgage, credit cards and checking or savings at greater rates than all consumers.This week, Consum...

Pursuant to the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, this annual report analyzes complaints submitted by consumers in 2022. During this period, the Consumer Financial Protection Bureau (CFPB) received approximately 1,287,000 consumer complaints and sent more than 820,000 complaints to approximately 3,200 companies for review and response.

Complaints provide additional evidence that medical billing poses special risks to individuals and families. Medical care is often unexpected, making it difficult to compare costs and shop. Medical billing and health insurance programs are complex, which can result in people being charged for bills they do not owe. Financial aid programs vary, and individuals report not being considered for these benefits.

Crypto-assets are increasingly offered and marketed to consumers, including being incorporated into other products such as credit, debit, and prepaid cards offering rewards in crypto-assets, crypto-asset product offerings by person-to-person (P2P) payments platforms. Even large financial firms have begun offering and marketing crypto-asset custodial services to certain customers. As these offerings have increased, so too have consumers’ complaints to the Consumer Financial Protection Bureau (CFPB) related to crypto-assets.